Frequently Asked Questions

To contact us Click here

We accept all major debit and credit cards. We also offer Paypal, Gpay, ApplePay and Klarna.

Please note that paypal and klarna will take you to their websites to fulfill payment.

There is no minimum order with us and remember we offer free worldwide shipping with every order.

Our store doesn't accept installments but you can sign up with paypal credit or klarna for buy now pay later options.

Once you have placed an order you will receive an email with your order and payment details. 

Once the order has been placed we cannot cancel. You can however return your item for a refund once you have received your order.

Please head to the top of our home page under "Need Help" section for our full refund policy or Click here

To start the refund process please Email us 

Head over to our policy page Click here

Head over to our refund policy page Click here

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pleasuresandsins.com. Please note that returns will need to be sent to the following address: Pleasures and Sins, 16 Bray Road, Holsworthy, Devon EX22 6FJ United Kingdom

We will not allow returns for underwear, wigs or earrings. This is due to hygiene rules. 

As we offer free worldwide shipping we do not also offer free returns. the customer is liable for the return cost.

We ship to almost every country in the world. Shipping is totally free for the customer and there is no minimum order

We ship from multi locations worldwide, our standard free shipping is around 15 days. This can take longer when the product is made to order, this will usually add 4 or 5 days on top of that. head over to our shipping policy Click here

Our footwear is listed in CHN sizes and some of our unique heels are listed in USA Sizes. Please take note that the footwear is NOT listed in EUR sizes. There is a size guide on all the products for your information. Click Here

All of our footwear is listed in ladies sizes, as a general rule we usually recommend increasing the size by 1 size, if you have a wide foot we recommend by 1.5 sizes to 2 sizes. We have a universal size chart where you can compare the ladies shoe sizes to the mens sizes. Sizing Guide